This policy explains when fees paid to Bold Funded Ltd can be refunded. It forms part of our Terms of Service. Every fee is a one-time charge in US dollars shown at checkout; fees are not deposits and are not held on your behalf.
1. The 14-day no-trade refund
You may request a full refund of an evaluation or Instant Funded account fee within 14 days of purchase, provided that no trade has been opened on the account. Once a trade has been opened, or 14 days have passed, the fee is non-refundable because the service has been delivered. Refunds are made to the original payment method; the promo discount, if any, is not refunded separately.
2. Two-Step Classic: fee refunded with your first payout
On the forex Two-Step Classic plan, the full evaluation fee you paid is added to your first funded-account payout. This is a plan feature, not a separate refund request: it is paid automatically when your first payout is approved. It is not payable if the account is failed, closed for prohibited conduct, or closed before the first payout.
3. Fees that are not refundable
The following are non-refundable once the account is issued, except under section 1 above: One-Step Fast, Instant Funded (forex and futures), Bold and Bolt evaluation fees; reset fees; the $99 activation fee on Bold and Bolt, once the simulated funded account has been issued; Build Your Own configurations; and any add-on such as a private setup call once the call has been scheduled and delivered. Fees are not refunded because you breached a rule, changed your mind after trading, disagree with a rule you accepted at checkout, or could not connect to a third-party platform for reasons outside our control.
4. Technical failure on our side
If a technical error on our side (for example a risk-engine fault or a provisioning failure) makes your account unusable or causes an incorrect breach, we will reinstate the account or issue a replacement of the same plan and size. If neither is possible, we refund the fee in full. This does not cover outages or errors at third-party platforms or data providers, though we will still reinstate an account where we can establish that such an event caused an incorrect breach.
5. Duplicate or mistaken payments
If you are charged twice for the same purchase, or pay for a plan or size you did not intend to buy and have not opened a trade, contact support within 14 days and we will refund the duplicate or mistaken charge.
6. Chargebacks
Please contact us before raising a chargeback. Chargebacks raised on fees that are non-refundable under this policy will be contested with the trading and account records, and the associated account and any pending payout will be suspended until the dispute is resolved. Accounts used to obtain a refund and a chargeback for the same purchase are closed permanently.
7. How to request a refund
Email support@boldfunded.com from the address on your account with the order reference and the reason. We reply within two business days and process approved refunds within five business days; your bank or card issuer may take longer to show the credit. Refunds paid to card go back to the card; refunds for purchases made in crypto are paid in the same currency to a wallet you control, net of network fees.
8. Your statutory rights
Nothing in this policy limits rights you have under consumer-protection law in your country that cannot be excluded by agreement.